Ethical And Effective Practice With Service Users Social Work Essay

Ethical And Effective Practice With Service Users accessible Work EssaySelecting an appropriate rule of intercession is central to h angiotensin-converting enzymest and effective get along with admirer exploiters. The aim of this essay is to define what is meant my order of pr plaintive, explore the main factors which influence the p usance when selecting a rule and critically consider the role of regionnership move arounding and empowerment.Intervention is r bely defined. It originates from the Latin inter (between) and venire (to come) and means coming between (Trevithick, 2005 66). Interventions argon at the heart of everyday kindly inter feats and make inevitably make up a substantial majority of human behaviour and atomic number 18 make by those who desire and in ex range to influence close to part of the military man and the beings at bottom it (Kennard et al. 19933). Social study interpolations are purposeful actions we under disengage as sueers which are based on noesis and apprehensiveness acquired, sciences learnt and values adopted. Therefore, interjections are knowledge, skills, sympathy and values in action. Intervention may focus on individuals, families, communities, or groups and be in diametric forms depending on their purpose and whether directing or non-directive.Generally, interventions that are directive aim to purposefully miscellany the billet of events and domiciliate be highly influenced by operation policy and blueprint or by the practitioners perspective on how to move events forward. This may bear upon offering advice, providing information and suggestions about what to do, or how to be countenance and can be important and a professional requirement where immediate danger or risk is manifold.In non-directive interventions the worker does non flak to decide for hoi polloi, or to pass along, guide or persuade them to accept his/her precise conclusions (Coulshed and Orme, 1998 216). Work is b y with(p) in a way to en adequate individuals to decide for themselves and involves helping people to problem solve or talk about their thoughts, feelings and the different courses of action they may take (Lishman, 1994). Counselling skills can be dod or important in this regard (Thompson 2000b).Work with assistant drug use of goods and servicesrs can accordingly involve some(prenominal) directive and non-directive elements and both(prenominal) types contrive advantages and disadvantages (Mayo, 1994). Behaviourist, cognitive and psychosocial cominges tend to be directive exclusively this depends on perspective adopted and the practitioners character. In contrast, community work is generally non-directive and soul-centred.Interventions have different meter periods and levels of specialty which are dependent on several factors such(prenominal) as context of use where the work is located, problem bewildered, individuals involved and agency policy and consecrate. Sever al practice approaches have a while limited factor such as assess-centred work, crisis intervention and some(prenominal) behavioural approaches and are a good deal privilegered by agencies for this reason. In addition, practice approaches that are designed to be used for a considerable time such as psychosocial are often adapt towards very much planned short- destination, time limited and focused work (Fanger 1995).Although negotiation should take place with wait on users to ensure their needs and expectations are taken into government none, it is non common practice for practitioners to offer choice on whether they would prefer a directive or non-directive approach or the practice approach adopted (Lishman, 1994). However, this lack of choice is now being recognized and address with the involvement of value users and others in the decision-making process in sexual congenator to agency policy, practice and function delivery (Barton, 2002 Croft and Beresford, 2000). The purpose and use of different interventions is contentious. Payne (1996 43) argues that the term intervention is oppressive as it indicates the moral and political authority of the social worker. This concern is also shared out by others with Langan and Lee (198983) describing the potentially incursive constitution of interventions and how they can be used to control others. Jones suggests that in relation to power differences and the situation of social workers in particular with regards to people living in poverty the work(a) class poor have been generally inappropriate toward social work intervention and have rejected social plant life d makeward gaze and highly interventionist and moralistic approach to their poverty and associated difficulties (Jones, 2002a 12). It is recognised that intervention can be oppressive, delivered with no clear purpose or in-depth experience however, some cipherk and find interventions that are empathic, caring and non-judgemental payab le to practitioners demonstrating relevant experience and show appropriate knowledge (Lishman, 199414). For many practitioners, these attributes are essential in any intervention and are demonstrated through commitment, concern and respect for others which are qualities that are valued by helper users (Cheetham et al. 1992 Wilson, 2000).Dependent on the nature of help sought there are different opinions on whether interventions should be targeted on personal assortment or wider societal, environmental or political change. Some may want attention in accessing a particular(prenominal) advantage or other forms of help and not embrace interventions that may take them in a particular direction i.e. social action (Payne et al. 2002). In contrast, problems may recur or become worse if no collective action is taken.Importance has cut in relation to methods of intervention over recent years as social work agencies have given more focus to estimation and immediate or short-term solutio ns (Howe, 1996 Lymbery 2001). This is strengthened by the reactive nature of service provision which is more concerned with practical results than with theories and principles. This has a trim down effect on workers knowledge of a range of methods resulting in workers victimisation a preferred method which is not evidenced in their practice (Thompson, 2000). Methods of intervention should be the basis of ongoing intervention with service users, but often lacks structured planning and is reactive to crisis. This reactive response with speech pattern on assessment frameworks is concerning, as workers are still managing high caseloads and if not supervised and patronageed appropriately, workers are at risk of stress and ultimate burn-out (Jones, 2001 Charles and Butler, 2004).Effective use of methods of intervention allows work to be planned, structured and prioritised depending on service users needs. Methods can be complicated as they are underpinned by a wide range of skills an d influenced by the approach of the worker. Most methods tend to follow similar processes of application assessment, planning of goals, implementation, termination, evaluation and critical review. Although the process of some methods is completed in three/four interactions others take longer. This difference shows how some methods place more or less grandeur on factors such as personality or society, which then informs the type of intervention call for to resolve issues in the service users situation (Watson and West, 2006).More than one method can be used in conjunction with another, depending on how all-embracing work with service users needs to be (Milner and OByrne, 1998). However, each method has different assessment and an implementation process which looks for different types of information about the service users situation for example, task centred looks for causes and solutions in the present situation and psychosocial explores ago experiences. Additionally, the method of assessment may require that at least two assessments be undertaken the first to explore the necessity of involvement and secondly, to negotiate the method of intervention with the service user.An effective assessment framework that is flexible and has various options is secure but should not awkward or time consuming to any the worker or the service user. As Dalrymple and Burke (1995) suggest, a life-time framework is an ideal way as it enables service users to locate present issues in the context of their life both past and present.Workers should aim to practice in a way which is empowering and the process of information garner should attempt to fit into the exchange model of assessment, irrespective of the method of intervention and should be the basis of a working consanguinity which moves towards partnership (Watson and West, 2006). As part of the engagement and assessment process, the worker needs to negotiate with the service user to understand the issue(s) that need to be addressed and method(s) employed and take into account not only the nature of the problem but also the requisite and potential consequences of not intervening (Doel and Marsh, 1992).Importance should be placed on presenting and underlying issues early in the assessment process as it enables the worker to look at an assessment framework and approach that assists short or long-term methods of intervention. An inclusive and holistic assessment enables the service user to have a direct influence on the method of intervention selected and be at the heart of the process. The process of assessment must be shared with and understood by the service user for any method of intervention to be successful (Watson and West, 2006).The workers approach also has an influence on method selection as this will affect how they perceive and adapt to specific situations. The implementation of methods is affected by both the values of the method and value base of the individual worker. The worker wil l also influence how the method is applied in practice through implementation, evaluation, perceived expertise and attitude to empowerment and partnership.Methods such as task centred are seen to be empowering with ethnical minority and other oppressed groups as service users are seen to be able to define their own problems (Ahmad, 1990). However, when an approach is used which is worker or agency focused the service user may not be fully enabled to define the problem and results in informing but not engaging them in determining priorities.Empowerment and partnership involves sharing and involving service users in method selection, application of the method, allocation of tasks, responsibilities, evaluation and review and is authoritative in modify facing challenges in their situations and lives. However, service users can have difficulty with this level of information-sharing and may prefer that the worker take the lead role rather than negotiating something different and not wis h to acquire sore skills to have full advantage of the partnership offered.Selecting a method of intervention should not be a technical process of information gathering and a tick box process to achieve a craved outcome. Milner and OByrne (2002) suggest it requires combining various components such as analysis and understanding of the service user, worker and the mandate of the agency providing the service otherwise intervention could be is restrictive and limit functional options. However, negotiation and the competing demands of all involved parties must be considered and the basis of anti-oppresive practice established.Methods of intervention can be a complex and demanding activity especially in terms of time and energy and therefore, short-term term methods are seen as less intensifier and demanding of the worker as well as more successful in practice. However, Watson and West (2006 62) see this as a misconception, as the popular more short-term methods often make extensive d emands on the workers time and energy.Workers are often dealing with uncertainty as each service user have different capabilities, levels of confidence and support networks. Therefore, there is no one ideal method for any given situation but a range of methods that have both advantages and disadvantages and as Trethivick (2005 1) suggests workers need to have a toolkit to begin to understand people and need to widen the range of options available in order for them to respond flexibly and appropriately to each saucily situation (Parker and Bradley, 2003).When using methods of intervention, workers have to be organised to ensure that the task is proactively carried out and often attempt to prioritise involvement with service users a createst both local and national contexts and fork out an appropriate level of service inside managerial constraints. This prioritisation means in practice that, given the extensive demands, work using methods can only be with four or flipper service us ers at any one time and with the additional pinch of monitoring and supervising service users and reports, risk response is often antiphonary and crisis driven (Watson and West, 2006).To work in an empowering and anti-oppressive perspective is to ensure that intervention focuses clear on the needs of the service user, is appropriate to the situation than the needs of the service. An understanding of these competing demands and the workers ability to influence decision-making processes does impact on method selection however, this should not mean that the service is diluted and methods be partially implemented as this is not conducive to managerial or professional agendas on hefty practice. Thompson (200043) sees this as the set of common patterns, assumptions, values and norms that become established within an organisation over time and a concern of workers is competitive workplace cultures where ability is based on the number of cases managed rather than the quality that is pro vided to service users which may result in use of less time-consuming methods.For work to be effective, an ethical and a professional not beneficial a bureaucratic response to pressures faced is required and is not about the service user fitting into the worker or agencys preferred way of working but looking at what is best for the service user and purpose creative ways to make this happen.Workers need to be careful not to seen as the expert who will resolve the situation as even the nigh established and experience practitioners have skills gaps and often develop skills when working with the service users. This process of learning in practice requires good support and supervision, enabling the worker to reflect on assumptions about service users and their capabilities especially in relation to gender, race, age or disability to prevent internalised crook to impact on what the service user requires to work on to change the situation (Watson and West, 2006).It is crucial to appre ciate the situation from the service users perspective and see them as unique individuals as Taylor and Devine (1993 4) state the clients perception of the situation has to be the basis of effective social work. This concern is also shared by Howe (19873) describing the clients perception is an integral part of the practice of social work. Service users often have their own assumptions about what social work is and what workers are able to provide which is generally based on past relationships and experiences for example, black service users experience may reflect a service which in the past was not appropriate to their needs (Milner and Byrne, 1998 23) but to alleviate this practitioners need to work in an open, honest and empowering manner and recognise that although service users may be in negative situations they also have strengths and skills that need to be utilise in the social work relationship.Workers should ensure that written promises are real that cognise all partici pants roles and responsibilities and avoid assumptions or issues (Lishman, 1994), this avoids breakdown in trustingness and encourages honesty and open shared responsibility between service user and worker. This involves negotiation on what should be achieved, by whom, including agency input. Agreements can provide the potential for empowering practice that involves partnership. However, cognisance has to be taken to ensure that the agreement does not become a set of non-negotiated tasks that service users have no possibility of achieving, combined with no reciprocal commitment or obligations by the worker as this does not address the issue of empowerment or oppression and can reinforce the power difference (Rojek and Collins, 1988).The final compass point of the process is termination which should be planned and allow both parties time and opportunity to prepare for the future however, it has to be carefully and sensitively constructed and is much easier to achieve if the work ha s been methodical with clear goals as it demonstrates what has been achieved. Evaluation is beneficial as it enables the service user and worker to be reminded of timescales and can acknowledge the service users increasing skills, empowerment, confidence and self-esteem which can be use after the intervention has ended. Endings can however, be difficult for both the worker and service user resulting from various factors such as complexity of service users situation, issues of dependency and lack of pellucidity about purpose and intervention. This lack of clarity can result in a situation of uncertainty for both worker and service user (Watson and West, 2006). Finally, termination as part of the change process creates opportunities but also fear, anxiety and loss (Coulshed and Orme, 1998).It is important for workers to take a step back and reflect on their practice and review their experiences to ensure that they are providing the best possible service in the most ethical and effec tive manner. Reflective practice provides support and enables workers to not just meet the needs of the organisation but also develop their own knowledge and skills and increased understanding of their own approach and the situation experienced by service users. A good tool to facilitate this is the use of reflective diaries. Reflecting in action and on action both influences and enhances true and future practice. The use of effective supervision is another process where work load management, forum for learning and problem-solving should take place which should be supportive and enabling to the worker (Kadushin and Harkness, 2002). However, the workers role in supervision is often viewed as still as the supervisor sets the agenda. This can lead to disempowerment of the worker in relation to the agency and is potentially oppressive and discriminatory and provides a poor role model for work with service users and therefore consideration must be given on how they can create a positi ve and empowering relationship (Thompson, 2002).In conclusion, good practice requires workers to have knowledge to understand the person in situation, (Hollis, 1972) understanding both sociological (society and community) and psychological (personality and life span) and the interrelationship and impact on the service user (Howe, 1987). A critical skill for effective and ethical practice is empowerment which is based on knowledge and values and is the difference between informing and genuine partnership and the importance of active participation of service users throughout the process.Social work is a value based activity and workers through reflection and supervision can all learn from experiences, adapt and enhance these to develop practice and gain self-awareness to understand how they themselves and their approach impacts on service users.